Account Executive (SaaS)

TL;DR

Account Executive (SaaS): Managing mid-market sales cycles for employee experience solutions with an accent on building consultative relationships and driving pipeline growth. Focus on guiding 500-1000 employee organizations through the buying journey for ITSM and onboarding tools.

Location: Hybrid (must be able to work onsite 3x/week in San Mateo, CA)

Salary: $104,000 – $136,500 Base Salary

Company

A global software company providing simple, powerful, and intuitive solutions for customer and employee experiences to over 72,000 organizations.

What you will do

• Lead value-based sales conversations with mid-market customers to address ITSM and employee engagement needs.
• Proactively build and manage a sales pipeline through prospecting and virtual selling.
• Collaborate with buying teams to establish trust and clarify decision-making processes.
• Negotiate and close mid-sized opportunities from initial contact to contract signature.
• Partner with Marketing, Solutions Engineering, and Customer Success teams to ensure seamless delivery.

Requirements

• 3+ years of experience in SaaS or mid-market sales.
• Track record of exceeding sales targets and building strong customer relationships.
• Consultative approach to solving complex problems for mid-sized organizations.
• Natural communication skills and ability to listen deeply to customer needs.
• Ability to work onsite at the San Mateo, CA headquarters 3 days per week.

Nice to have

• Previous experience working with employee experience (EX) or ITSM solutions.

Culture & Benefits

• Inclusive and diverse culture focused on belonging and growth.
• Hybrid work schedule with support for a people-first workplace.
• Commitment to professional development, mentorship, and career mobility.
• Opportunity to influence organizational efficiency through purpose-driven software solutions.