Care Expert

TL;DR

Care Expert: Transforming member requests into delightful experiences by providing meaningful solutions, swift responses, and clear information within the French healthcare system. Focus on driving process excellence, leading innovative care projects, and shaping the future of care at hirify.global.

Location: Anywhere in France. Your home base should be in France (fiscal residence), where you'll be part of our vibrant Care Expert team.

Company

hirify.global is building a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system.

What you will do

• Provide meaningful solutions, swift responses, and clear, accurate information to members.
• Master the intricacies of the French healthcare system and the unique needs of B2B partners.
• Dedicate 80% of your time to exceptional member support.
• Dedicate 20% of your time to driving innovative Care projects tailored to your expertise.
• Identify and implement key improvements, transforming data insights into actionable solutions.
• Guide and inspire fellow hirify.globalers, building high-performing project teams.

Requirements

• Have a genuine passion for helping others and find joy in solving member challenges.
• Master French and English at a full working proficiency level (written and spoken).
• Navigate technology with confidence and embrace digital tools.
• Feel at ease connecting with members across all channels - email, chat, and phone calls (call-back only).
• Bring natural empathy and a calm presence to every interaction.
• Your home base should be in France (fiscal residence).

Nice to have

• Already understand the French healthcare system.

Culture & Benefits

• Generous equity packages complement your base salary.
• Enjoy flexible office options, including amazing office space at our HQ, sponsored co-working hubs, or a full-remote experience with home office equipment sponsorship.
• Organize your time as you wish with a flexible vacation policy and flexible working hours.
• Benefit from extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country.
• Access personal growth through coaching, with every hirify.globaler paired with a dedicated coach from day one.