Manager Customer Experience (SaaS)

TL;DR

Manager Customer Experience (SaaS): Leading customer engagement programs and events for the French and Southern region with an accent on building trusted relationships with key decision-makers and C-level stakeholders. Focus on developing customer advocacy, driving product adoption, and supporting sales pipeline growth through strategic community management and impactful client events.

Location: Hybrid role based in the Paris area, France.

Company

hirify.global is a global leader in experience analytics, providing an all-in-one platform to understand digital customer journeys across websites and apps.

What you will do

• Establish trust-based relationships with clients to drive results and advocacy.
• Define, plan, and execute regional and industry-specific client events and activities.
• Manage local budgets and annual roadmaps to align with customer engagement objectives.
• Collaborate with internal stakeholders across Sales, Product, and Marketing teams.
• Develop a network of client ambassadors for reviews, feedback, and speaking opportunities.
• Support clients in maximizing platform usage and creating sales pipeline opportunities.

Requirements

• 3-5 years of experience in a relevant customer-facing or management role.
• Fluent professional proficiency in French and English (written and spoken).
• Strong project management skills with ability to prioritize across multiple stakeholders.
• Ability to quickly master tools like Salesforce, Monday, and Marketo.
• Willingness to travel quarterly for regional roadshows or trade shows.
• Strategic networking skills with experience in the SaaS or digital sector preferred.

Culture & Benefits

• Hybrid work policy offering flexibility.
• Stock options for all full-time employees.
• Competitive benefits tailored to the region and lifestyle allowance.
• Active participation in Employee Resource Groups and a dedicated Culture Crew.
• Opportunities for mentorship, learning budgets, and global team collaboration.