Application Support Specialist

TL;DR

Application Support Specialist: Providing technical support for the FlowFit TBMS product, resolving technical issues, and collaborating with the IT department to implement new features and upgrades with an accent on customer satisfaction and timely incident resolution. Focus on providing technical advice, contributing to problem resolution, and maintaining the knowledge base.

Location: Hybrid role in Greater Montreal with daily presence in the office for the first three months, then 3-4 days per week in the office.

Company

hirify.global Group delivers cutting-edge solutions in translation management, helping enterprises reach global markets more efficiently.

What you will do

• Provide technical support to customers through various communication channels (Jira, live chat, phone, video calls).
• Resolve technical issues and identify areas for improvement in the FlowFit TBMS product.
• Collaborate with the IT department to implement new features and upgrades.
• Monitor incident resolution progress and ensure deadlines are met.
• Update the knowledge base with procedures and operational instructions.
• Ensure compliance with audit, quality, and safety standards.

Requirements

• At least 3 years of B2B customer service experience.
• Expertise in front-line IT support.
• DEC or AEC in computer science, network management, or related field.
• Action-oriented and committed to customer satisfaction.
• Strong teamwork aptitude and ability to establish positive customer relationships.
• Be perfectly bilingual in English and French to serve our international clientele.

Nice to have

• Knowledge of Jira Service Management platform.
• Knowledge of the translation field.
• Knowledge of translation project management applications (FlowFit, Plunet, XTRF) and CAT tools (memoQ and Trados).
• Knowledge of MS Azure, SQL server, IIS.

Culture & Benefits

• Professional development with access to international opportunities and career advancement programs.
• Continuous learning powered by top-tier tools, training resources, and industry expertise.
• Inclusive environment where everyone feels valued and can contribute their best.

Hiring process

• The Talent Acquisition team will review your application.
• If your experience aligns with the role, you will be contacted for the next steps.
• Accommodations are available at any stage of the process; please indicate this in your application.