Customer Coordinator (SaaS)

TL;DR

Customer Coordinator (SaaS): Managing operational workflows and account management processes for a global commerce platform with an accent on process optimization, documentation, and cross-departmental coordination. Focus on streamlining SLA management, contract updates, and identifying operational bottlenecks to support the Paris Account Management team.

Location: Must be based in or able to commute to Paris, France (Hybrid role)

Company

hirify.global is a global, dual-listed SaaS platform helping retail and hospitality merchants unify online and physical operations with a focus on commerce and payment solutions.

What you will do

• Manage and optimize operational processes to support the Account Management team.
• Coordinate contract changes, product updates, and SLA documentation.
• Serve as the central communication link between Sales, Support, Finance, and Account Management.
• Proactively identify and resolve operational bottlenecks.
• Design and implement new structural workflows for the local team.

Requirements

• Proven experience in a coordinating, operational, or process-oriented role.
• Fluency in both French and English is required.
• Strong understanding of B2B SaaS workflows and account management lifecycles.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong structured communication and analytical skills.

Nice to have

• Experience with Salesforce.
• Background in managing renewals or product adoption processes.

Culture & Benefits

• Equity scheme for all employees.
• Flexible work environment with a 60-day global remote policy.
• Health and wellness credit (up to 400 EUR/year) and mental health platform access.
• Lunch reimbursement for office days and transit benefits.
• Access to LinkedIn Learning and professional development resources.