Connectivity Specialist (SaaS)

TL;DR

Connectivity Specialist (SaaS): Providing expert technical support and guidance to property owners during product setup and integration with OTAs with an accent on troubleshooting complex connectivity issues and ensuring long-term customer success. Focus on investigating root causes, delivering consultative product walkthroughs, and collaborating with cross-functional teams to drive continuous product improvement.

Location: Must be based in Spain (Remote role)

Company

hirify.global is a fast-growing, international scale-up empowering property owners and managers worldwide to manage and grow their business through a leading vacation rental platform.

What you will do

• Provide expert guidance to customers on OTA connection types and product features.
• Proactively troubleshoot and resolve technical issues related to platform integrations.
• Take ownership of support cases and guide customers through resolution processes via email, phone, and screen-sharing.
• Maintain strong client relationships through clear, consultative communication.
• Collect and escalate customer feedback to relevant internal teams.
• Ensure timely and effective support to maintain high customer satisfaction.

Requirements

• Excellent proficiency in English and French (written and spoken)
• Must be based in Spain
• Experience in customer-facing roles, particularly in a technical support or service environment.
• Strong logical thinking and problem-solving skills to independently resolve technical inquiries.
• Experience conducting live product walkthroughs or demonstrations.
• Ability to adapt quickly to new tools and product updates.

Nice to have

• Background in the tourism or tech industry.
• Experience with OTAs or Channel Managers.
• Familiarity with Zendesk or similar support tools.
• Prior experience in a startup environment.

Culture & Benefits

• Freedom to work from home with a provided home-office setup allowance.
• 25 working days of paid vacation plus specialized holiday schedules.
• Top-notch health insurance coverage including dental and psychological support.
• Flexible remuneration plan to save on meals and transportation.
• Free Spanish language classes and an international work environment.