Senior Customer Success Manager (Cybersecurity)

TL;DR

Senior Customer Success Manager (Cybersecurity): Managing complex customer accounts and driving adoption, renewals, and expansion for a cybersecurity AI platform with an accent on strategic account planning and relationship management. Focus on presenting solutions to C-suite executives, negotiating upsell opportunities, and ensuring optimal platform usage to maintain high customer health scores.

Location: Onsite in Paris

Company

hirify.global is a global leader in AI for cybersecurity that provides an active AI security platform to protect organizations from unknown threats across their entire digital estate.

What you will do

• Manage complex deployments, escalations, and renewals for a portfolio of global accounts.
• Conduct strategic business reviews and health checks with client executive leadership.
• Present and demonstrate cybersecurity defense solutions to C-suite executives and security experts.
• Identify and negotiate upsell and cross-sell opportunities to drive Net Revenue Retention.
• Analyze customer engagement to assess risks and execute account health action plans.
• Mentor junior staff and lead strategic initiatives to improve team processes and best practices.

Requirements

• Fluency in French and English is essential.
• Minimum of 5 years of experience in Customer Success, Account Management, or Consulting.
• Strong communication and presentation skills tailored for senior business professionals.
• Advanced understanding of cybersecurity concepts.
• Ability to work effectively as part of a collaborative team.

Nice to have

• Familiarity with enterprise networking technology.

Culture & Benefits

• 25 days of holiday plus all public holidays.
• Additional day off for birthdays.
• Comprehensive life, disability, and medical insurance.
• Meal vouchers provided.
• Employee Assistance Program for staff well-being.