Client Success Specialist (Healthcare)

TL;DR

Client Success Specialist (Healthcare): Supporting client success by acting as a liaison between Customer Success and internal teams with an accent on process development, improvements, and data review. Focus on cultivating relationships across client organizations, gathering feedback, and recommending enhancements to improve the client experience.

Location: United States. Fully remote opportunity with about 25% travel.

Salary: $65,000 to $80,000 annually, plus benefits, 401k, and bonus.

Company

hirify.global’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics.

What you will do

• Assist the Client Success Manager with day-to-day activities and administrative support.
• Manage the client-facing inbox, triage incoming emails, and ensure timely resolution of all client needs.
• Monitor and manage client-submitted support tickets, coordinating with relevant internal teams as needed.
• Analyze client data and key metrics to generate insights that support both internal decision-making and client-facing initiatives.
• Lead and support Client Success Managers on cross-functional projects.
• Proactively identify opportunities to improve the client experience.

Requirements

• 1-3+ years in a role supporting account management, client success, or a similar role.
• Healthcare domain experience is required.
• Direct experience working with health plans is required.
• Familiarity with Salesforce, Confluence, JIRA and Google Suite a plus
• Proven expertise in administrative support, cross-functional collaboration, and project management support.
• Strong skills in communication, troubleshooting, and organization.

Culture & Benefits

• Medical, dental, vision, life, disability insurance, and Employee Assistance Program.
• 401K retirement plan with company match; flexible spending and health savings account.
• Up to 184 hours (23 days) of PTO per year + company holidays.
• Up to 14 weeks of paid parental leave.
• Pet insurance.

Hiring process

• Connect with Talent Acquisition for a Preliminary Phone Screening.
• Meet your Hiring Manager.
• Team Interview.
• Cross Functional Interview.