Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a portfolio of mid-market accounts with a focus on adoption, usage, and net retention. Focus on building relationships with key stakeholders, mitigating churn, and driving customer success through data-driven analysis and strategic account planning.

Location: Must be located in the New York Metro Area and willing to work in our NYC office 2 days a week.

Salary: $80,000 - $115,000 per year plus variable compensation.

Company

hirify.global helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent.

What you will do

• Build and execute account-specific relationship frameworks, including status calls and quarterly business reviews.
• Manage a portfolio of accounts with a focus on adoption and usage.
• Become a trusted advisor and customer advocate within hirify.global.
• Protect existing revenue streams and identify opportunities and risks.
• Assess client health and develop strategies to mitigate churn.
• Meet net retention and CSAT/NPS KPIs through data-driven analysis.

Requirements

• SaaS Account Management or CSM experience, owning a book of business with targets on net retention.
• Experience working in a B2B (client-facing) role.
• A passion to learn the products’ functionality and tech-savvy.
• A strong work ethic, integrity, and desire to succeed.
• Executive project management skills and able to communicate effectively across the C-suite.
• Must be located in the New York Metro Area and willing to work in our NYC office 2 days a week.

Nice to have

• Experience working with Salesforce & Web-based technologies.
• Experience with SFDC, Asana and/or ChurnZero.
• An HR or HRM background.

Culture & Benefits

• Equity in a global, high-growth HR tech SaaS leader.
• 401(k) with a 3% company match starting Day 1.
• Medical, dental, and vision coverage from day one.
• $1,920 annual wellness stipend to support your physical and mental wellbeing.
• Generous paid time off and company holidays to rest, recharge, and enjoy Bob Balance Days.
• Hybrid working model for Bobbers in the NY metro area.