Senior Customer Success Manager (Healthcare)

TL;DR

Senior Customer Success Manager (Healthcare): Owns the strategic roadmap and growth trajectory for a portfolio of complex, high-value enterprise healthcare accounts with an accent on navigating hospital systems and influencing outcomes at the C-suite level. Focus on ensuring solutions for credentialing and workforce compliance remain a vital part of daily operations, identifying growth opportunities, and mitigating churn through predictive analysis.

Location: Remote (US)

Salary: $100K – $110K

Company

hirify.global simplifies workforce compliance management across healthcare with innovative technology and strategic partnerships.

What you will do

• Own the executive-level relationship for top-tier healthcare accounts and serve as a trusted advisor to CHROs and HR Directors.
• Co-create Joint Business Plans and lead Executive Business Reviews focused on ROI and compliance risk mitigation.
• Serve as the Voice of the Customer by synthesizing user needs into actionable insights for the Product team.
• Optimize and leverage CS tools (Gainsight and Hubspot) to track account health and streamline workflows.
• Collaborate across Product, Marketing, and Sales to ensure strategic accounts are aligned with feature releases, marketing case studies, and expansion targets.
• Provide guidance on enterprise negotiation tactics and high-stakes account management to junior CSMs.

Requirements

• 5+ years of B2B SaaS Customer Success experience managing strategic enterprise accounts.
• Direct experience in HealthTech, healthcare compliance, or credentialing is strongly preferred.
• Exceptional written and verbal storytelling skills.
• A self-starter who thrives in a remote environment with limited oversight.
• Experience with Gainsight (or similar CS platforms) and CRM tools like HubSpot.
• A problem-solver who can identify a churn risk before it happens and build a contingency plan to save the relationship.

Culture & Benefits

• Professional development allowance.
• Flexibility for balancing work with the rest of life and ample PTO.
• 401K with company matching, as well as financial planning education and resources for US Employees.
• Employees can choose from HSA, FSA, and traditional insurance options for medical, dental, and vision coverage for themselves and dependents (US Employees).
• Lifestyle Spending Account (LSA) for personal well-being (US Employees).
• 100% health insurance premiums covered, including national and international coverage (LATAM Employees).