Sr. Instructional Designer (SaaS)

TL;DR

Sr. Instructional Designer (SaaS): Creating and delivering educational content to drive product adoption and internal enablement for a homecare technology platform with an accent on complex instructional design models and adult learning theories. Focus on managing large-scale corporate education projects, leveraging AI for content creation, and maintaining accessibility standards across multimedia assets.

Location: Must be based in the New York City Metropolitan Area and able to work from the Midtown Manhattan office 3 days/week

Salary: $80,000–$90,000

Company

HHAeXchange is a leading end-to-end homecare technology platform connecting patients, providers, and payers to support aging and disability care.

What you will do

• Apply adult learning theories to design interactive, learner-centric educational and adoption content.
• Independently manage large-scale instructional design projects from intake through delivery.
• Utilize AI tools to optimize workflow efficiency and accuracy in content creation.
• Create diverse educational assets including videos, in-app tutorials, webinars, and interactive exercises.
• Collaborate with cross-functional teams to ensure content accuracy and drive product adoption.
• Manage LMS administration, user permissions, and best practice standards for knowledge base platforms.

Requirements

• Must reside in the New York City Metropolitan Area
• 5+ years of experience in instructional design within a SaaS company
• Advanced experience with Articulate 360, Camtasia, Snagit, and enterprise LMS platforms
• Proven ability to manage large-scale projects and meet strict deadlines
• Proficiency in applying accessibility standards to educational content
• Experience in medical software training programs is highly preferred

Culture & Benefits

• Comprehensive health plans and competitive compensation package
• 401(k) retirement program with company-elected match
• Paid time-off and company-paid holidays
• Opportunity to work in a dynamic, mission-driven healthcare environment