Payroll Implementation Specialist

TL;DR

Payroll Implementation Specialist (SaaS/Fintech): Managing end-to-end payroll onboarding and activation for new and expansion customers with an accent on project planning, stakeholder coordination, and system configuration. Focus on resolving complex delivery challenges, mitigating risks, and ensuring high-quality, on-time go-live outcomes.

Location: Hybrid role, must be based in or near Bloomington, MN, with office attendance required 3 days/week (Tue-Thu).

Salary: $75,000 - $80,000

Company

HHAeXchange is a leading technology platform providing a comprehensive, end-to-end homecare ecosystem connecting patients, providers, and organizations to improve care for aging populations.

What you will do

• Lead end-to-end payroll implementation projects as the accountable delivery owner from kickoff to go-live.
• Define implementation plans, track milestones, and manage project sequencing to ensure operational readiness.
• Facilitate discovery sessions to translate business needs into system configuration strategies.
• Coordinate onboarding activities with third-party partners and cross-functional teams to resolve dependencies.
• Manage customer expectations, mitigate delivery risks, and serve as the primary escalation point for implementation challenges.
• Analyze performance trends to optimize implementation methodologies and improve activation cycle times.

Requirements

• Bachelor’s degree or equivalent relevant experience required.
• 5–8+ years of experience in implementation, project management, or payroll services.
• Proven ability to lead complex customer implementations in a SaaS or technology-enabled service environment.
• Strong project management skills including planning, milestone tracking, and risk mitigation.
• Excellent communication skills with the ability to influence stakeholders and drive customer adoption.
• Must be legally authorized to work in the United States and able to commute to the Bloomington office.

Nice to have

• Direct experience with payroll platforms or financial operations technology.
• Experience leveraging AI tools to enhance productivity and implementation innovation.

Culture & Benefits

• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement program with company-elected match.
• Paid time-off and company-paid holidays.
• Supportive environment emphasizing professional growth and innovation.
• Hybrid work model promoting flexibility while maintaining team collaboration.