Senior Customer Experience Program Manager (Fintech)

TL;DR

Senior Customer Experience Program Manager (Fintech): Managing strategic projects within the Customer Experience Operations division, focusing on governance, stakeholder partnerships, and the transformation of the customer experience organization. Focus on executing projects against CXO objectives, identifying risks, and facilitating process improvements.

Location: Must be based in the United States

Salary: $102,800 - $128,500 USD (Zone 1 - San Francisco Bay Area, New York City, Seattle, Los Angeles County); $92,500 - $115,700 USD (Zone 2 - CA (Non San Francisco Bay Area and Los Angeles County), Austin TX, Massachusetts); $87,400 - $109,300 USD (Zone 3 - Utah, Houston TX, Florida, North Carolina)

Company

hirify.global empowers businesses by replacing outdated financial processes with innovative tools, helping them make smarter decisions and gain control of their operations.

What you will do

• Execute projects aligned with Customer Experience Operations (CXO) objectives.
• Plan, coordinate, lead, and govern complex projects and deliverables.
• Document and track project results against defined milestones and report on key project indicators.
• Provide strategic insights, analytics, and assessment for projects and ad-hoc requests.
• Support strategic planning and governance processes, meetings, communications, and presentations.
• Identify and mitigate project risks in partnership with project teams.

Requirements

• Minimum 5 years of related experience.
• Demonstrated strong leadership, communication, and relationship-building skills.
• Experience managing and facilitating meetings with stakeholders.
• Provided insight and analytics to support project planning and delivery.
• Ability to manage multiple projects and priorities simultaneously.
• Must have authorization to work in the United States without requiring visa sponsorship now or in the future.

Culture & Benefits

• 100% paid employee health, dental, and vision plans.
• HSA & FSA accounts.
• Employee Stock Purchase Program with employee discounts.
• Wellness & Fitness initiatives.
• Employee recognition and referral programs.
• 11+ Observed holidays and wellness days and flexible time off.