Founding Customer Success Manager (AI)

TL;DR

Founding Customer Success Manager (AI): Building the customer success function from the ground up for an AI infrastructure platform with an accent on enterprise relationship management and technical solutioning. Focus on driving logo retention and net revenue retention by partnering with technical teams to optimize document processing workflows.

Location: Must be based in or able to work in San Francisco (In-person role)

Company

hirify.global is an AI infrastructure company that enables enterprises to ingest, parse, and automate data from complex, unstructured documents at scale.

What you will do

• Build the customer success function from the ground up, establishing scalable processes for onboarding and engagement.
• Manage a portfolio of high-value enterprise customers, conducting business reviews and maintaining strong stakeholder relationships.
• Monitor customer health metrics and proactively drive platform adoption and expansion.
• Partner with Product and Engineering teams to represent the voice of the customer and inform product strategy.
• Create and execute customer success playbooks for diverse segments.
• Develop scalable enablement content and documentation for technical users.

Requirements

• 4+ years of experience working with Enterprise clients in a consulting or success capacity.
• Strong familiarity with ML/AI infrastructure, developer tools, or a background in technical software.
• Proven ability to bridge the gap between technical implementation details and business strategy.
• Exceptional communication skills, with experience presenting to executive stakeholders.
• Data-driven approach to tracking ROI, customer health, and usage metrics.
• Ability to work autonomously in a fast-paced, high-growth startup environment.

Nice to have

• Prior experience in a high-growth startup environment.
• Established relationships within the ML/AI ecosystem.
• Demonstrable experience growing accounts and driving NRR.

Culture & Benefits

• Comprehensive health insurance (medical, dental, vision).
• 401k plan with 4% company match.
• Unlimited PTO policy.
• Monthly health and wellness budget ($150/mo).
• Daily catered lunch provided at the office.
• Transportation reimbursement.