Account Manager (MedTech)

TL;DR

Account Manager (MedTech): Managing post-sale relationships with clinical partners to increase patient referral volume and ensure operational success. Focus on nurturing long-term partnerships, optimizing clinical referral workflows, and demonstrating program value through consistent performance reporting.

Location: Must be based in the United States

Company

hirify.global is a patient-centered virtual platform revolutionizing cardiac and pulmonary rehabilitation through accessible home-based care.

What you will do

• Take ownership of post-sale account lifecycle and drive patient referral volume from existing clinical partners.
• Act as the primary point of contact for clinical staff, addressing inquiries and ensuring seamless platform integration.
• Refine internal partner referral processes to simplify patient transitions.
• Analyze and share patient progress and enrollment data to demonstrate platform impact.
• Proactively identify and resolve potential account risks to ensure long-term retention.

Requirements

• 1–3 years of experience in Account Management or Customer Success, ideally within healthcare or tech.
• Exceptional follow-up skills with an ability to manage multiple complex workflows.
• Strong communication proficiency suitable for interactions with front-desk staff and specialist physicians.
• Proactive collaborative spirit for working in a distributed remote team.
• High organizational skills and attention to detail.

Nice to have

• Prior experience working with hospitals or physician offices.
• Familiarity with clinical workflows or medical referrals.
• Proficiency with GSuite and Slack.

Culture & Benefits

• Mission-driven work transforming patient outcomes in cardiac and pulmonary care.
• Opportunity to influence the growth of an early-stage healthcare platform.
• Supportive, collaborative remote work environment.