Business Development And Customer Success Manager

TL;DR

Business Development And Customer Success Manager: Driving growth and client satisfaction for a Group Purchasing Organization (GPO) in senior living and behavioral health markets with an accent on strategic account management and new member acquisition. Focus on building executive-level partnerships, analyzing purchasing data to drive value, and ensuring program adoption through consultative sales strategies.

Location: Remote (USA); preference for candidates residing within the specific assigned market territory.

Company

A leading healthcare improvement company dedicated to transforming the industry through advanced management consulting and supply chain solutions.

What you will do

• Drive new member acquisition through targeted prospecting, outreach, and consultative sales approaches.
• Manage and expand existing client relationships by identifying opportunities for increased spend participation.
• Conduct regular in-person and virtual business reviews (CBRs) with C-suite and executive leadership.
• Analyze client utilization and purchasing reports to provide actionable strategic savings recommendations.
• Partner with implementation teams to ensure seamless onboarding and contract activation for new members.
• Maintain accurate CRM documentation and forecasting for all account activities and pipeline opportunities.

Requirements

• Must be based in the United States and able to travel within the assigned market territory.
• Proven track record of exceeding sales targets in both new business development and account management.
• Strong analytical skills with experience in identifying trends and translating data into strategies.
• Expertise in executive-level presentations and relationship building with C-suite stakeholders.
• Proficiency in CRM systems for lead tracking, reporting, and pipeline management.
• Knowledge of GPOs, medical-surgical distribution, or procurement in healthcare settings is strongly preferred.

Nice to have

• Experience in senior living, healthcare, or behavioral health industry operations.
• Background in food service or medical-surgical distribution sales.

Culture & Benefits

• Comprehensive health, dental, vision, life, and disability insurance plans.
• 401k retirement program with company participation.
• Tuition reimbursement and professional development opportunities.
• Paid time off and employee incentive plans.
• Recognized as one of the world's most ethical companies with a focus on work-life balance and health.