Customer Onboarding Specialist (AI)

Location: Cleveland, Ohio; at least 3 days onsite in the Cleveland office

Company

hirify.global develops technology for search and digital marketing and has more than 400 employees across seven global offices.

What you will do

• Lead virtual onboarding and training sessions for new customers using the hirify.global platform.
• Build expertise in the platform, search, digital marketing, and evolving technology.
• Answer customer questions, identify challenges, and develop practical solutions.
• Help customers adopt the platform and establish a foundation for long-term success.
• Coordinate scheduling, follow-ups, training materials, and other onboarding activities.
• Develop communication, analytical, presentation, and customer management skills through coaching and feedback.

Requirements

• Bachelor’s degree required.
• Customer-facing experience, internships, or coursework in customer success, marketing technology, digital marketing, analytics, or a related field.
• Interest in technology, digital marketing, AI, and the evolving search landscape.
• Strong verbal, written, presentation, analytical, and problem-solving skills.
• Ability to manage multiple priorities, stay organized, collaborate, and work directly with customers.
• Ability to work onsite in the Cleveland office at least three days per week.

Culture & Benefits

• Collaborative, curious, and supportive working environment with structured training, coaching, and regular feedback.
• Medical, dental, and vision insurance with multiple package options.
• 15–23 days of paid time off depending on tenure, plus 10 paid holidays.
• Pre-tax commuter benefits and company contributions toward parking or public transit.
• Fitness benefits, discounted gym membership, therapy and professional coaching sessions, paid parental leave, and pet wellness and insurance plans.