Customer Onboarding Specialist

TL;DR

Customer Onboarding Specialist (SaaS): Leading onboarding training and platform implementation for new clients with an accent on delivering consistent user experiences and ensuring high platform adoption. Focus on guiding customers through best practices for organic search marketing and facilitating smooth handoffs to the Customer Success management team.

Location: Must be based in Cleveland, OH (On-site at HQ)

Salary: $47,500/year (OTE)

Company

BrightEdge is a leading enterprise SEO and content performance platform trusted by global brands to optimize digital content through data and AI-driven insights.

What you will do

• Deliver onboarding training sessions and educational materials to new platform users.
• Drive initial platform adoption through clear, strategic communication.
• Manage timely scheduling and execution of customer onboarding sessions.
• Coordinate successful transitions of accounts to the Customer Success Management team.
• Maintain consistent service standards in a high-volume client environment.

Requirements

• Bachelor's degree required
• Must be based in Cleveland, OH for on-site work
• Strong analytical mindset with experience in marketing analytics tools.
• Excellent articulation and professional presentation skills.
• Proven ability to follow structured processes in high-volume environments.
• Coachability and willingness to learn from team feedback.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance options.
• Generous PTO policy based on tenure plus 10 paid holidays.
• Commuter benefits with company contribution for parking or transit.
• Mental health support through access to professional coaching and therapy.
• Fitness perks including discounted gym memberships.
• Paid parental leave and pet wellness insurance plans.