Customer Success Manager (AI)

Location: San Francisco, United States; on-site. Candidates must be located in or willing to relocate to San Francisco.

Company

hirify.global is building a revenue operating system powered by autonomous revenue agents that automate manual customer work and support enterprise sellers.

What you will do

• Own a portfolio of post-go-live accounts across momentum, growth, at-risk, and active expansion stages.
• Drive adoption, consumption growth, and measurable proof of value after go-live.
• Run QBRs, operating cadences, office hours, metrics reviews, and executive stakeholder communications.
• Identify account health risks, create recovery plans, and manage expansion readiness with AEs.
• Coordinate handoffs with Growth Strategists and FDEs so ownership and success criteria remain clear.
• Turn customer feedback and post-sales signals into product roadmap, documentation, playbooks, and reporting improvements.

Requirements

• 3+ years of experience in customer success or post-sales, owning retention, utilization, or expansion outcomes.
• Experience managing relationships with VP-level stakeholders or above.
• Ability to combine strategic thinking with operational execution, including moving from executive QBRs to deployment debugging.
• Experience driving measurable time-to-value and converting healthy usage into expansion pipeline.
• Strong analytical skills and comfort working with metrics, success criteria, and customer data.
• Experience with technical or AI-native products and credible knowledge of current trends and tools.

Nice to have

• STEM degree or quantitative background.
• Previous experience in consulting, banking, or similarly structured environments.

Culture & Benefits

• Work alongside a highly experienced team with backgrounds at major technology companies and successful startups.
• Strong emphasis on product quality, customer value, continuous learning, and fast execution.
• Competitive pay with considerable equity upside.
• Health insurance.