Manager, Customer Success – OmniChannel (SaaS)

Location: Cleveland, Ohio; hybrid with at least 4 days onsite in the Cleveland office. Customer onsite visits may be required approximately 1–2 times per quarter.

Company

hirify.global provides digital marketing technology and supports customers through data-driven SEO and analytics solutions.

What you will do

• Lead, hire, onboard, coach, and develop a team of 6–8 Customer Success Managers.
• Support complex enterprise customer relationships and handle escalations with a high-touch service approach.
• Guide customers through SEO implementation, platform adoption, engagement, and ongoing support.
• Set team goals, review account books, monitor KPIs, and drive measurable adoption, retention, and customer outcomes.
• Report team performance, customer trends, and OmniChannel function results to executives.
• Partner with Product, Marketing, Engineering, and other teams to communicate customer insights.

Requirements

• Bachelor’s degree.
• 7–10+ years of client or account management experience, preferably in a SaaS or technology environment.
• 4+ years of experience managing direct reports, developing talent, and building high-performing teams.
• Strong expertise in digital marketing, SEO, or analytics with a data-driven approach.
• Ability to build trusted relationships with C-suite stakeholders and communicate with executive, marketing, and technical audiences.
• Ability to work onsite in the Cleveland office at least 4 days per week.

Culture & Benefits

• Collaborative, curious, and supportive environment across 400+ employees and 7 global offices.
• Medical, dental, and vision insurance with multiple plan options.
• 15–23 paid time-off days depending on tenure, plus 10 paid holidays.
• Pet insurance and pre-tax commuter benefits with company contributions.
• Therapy and professional coaching sessions through Spring Health.
• 4–6 weeks of fully paid parental leave.