Director, Customer Onboarding (AI)

Location: Remote-US; regular travel, including overnight and multi-day on-site client engagements, is required.

Salary: $195K–$240K plus equity.

Company

hirify.global is a vertical SaaS company using technology and AI to help personal injury law firms secure faster settlements, higher payouts, and better outcomes for victims.

What you will do

• Own post-sale onboarding for newly acquired personal injury firms from handoff through go-live and stabilization.
• Advocate for client needs and act as a senior partner to firm owners and leadership.
• Lead, mentor, and manage an onboarding team delivering remote and on-site implementations.
• Build onboarding plans, timelines, checklists, success metrics, and user activation tracking systems.
• Coordinate Sales, Product, Customer Success, Engineering, Operations, Finance, and leadership.
• Identify risks, resolve issues, and report onboarding progress, outcomes, and trends.

Requirements

• 8+ years of experience in onboarding, implementation, client success, operations, or a related leadership role.
• Experience managing teams that travel and deliver on-site client engagements.
• Strong customer advocacy, relationship management, organizational, and project management skills.
• Ability to manage multiple onboarding tracks and influence cross-functional stakeholders without direct authority.
• Willingness and ability to travel regularly, including overnight and multi-day site visits.
• Executive-level communication skills and experience engaging with senior leadership.

Nice to have

• Experience in legal services, professional services, or similarly complex environments.

Culture & Benefits

• Medical, dental, vision, life, accident, and critical illness insurance options.
• Flexible paid time off, sick leave, and short- and long-term disability coverage.
• US observed holidays and Canadian statutory holidays by province.
• Home office stipend and paid parental leave.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Local in-person meet-up program with hubs in San Francisco and Toronto.