Director, Customer Onboarding (AI)

TL;DR

Director, Customer Onboarding (AI): Leading the post-sale onboarding experience for personal injury firms, ensuring successful transition and adoption of technology products with an accent on operational rigor and relationship management. Focus on coordinating cross-functional teams, managing complex schedules, and personally participating in on-site engagements to achieve client satisfaction and product adoption.

Location: Remote (US), with regular travel for on-site client engagements. Hubs in San Francisco and Toronto. US-based employees eligible for 401(k) and Canada-based for RRSP.

Salary: $165,000 – $185,878

Company

hirify.global is a fast-growing vertical SaaS company using AI to empower personal injury lawyers and victims to secure faster settlements, higher payouts, and better outcomes.

What you will do

• Own the post-sale onboarding experience for new firms, from handoff through successful go-live and stabilization.
• Serve as the primary advocate for newly onboarded firms, ensuring their needs and feedback are addressed internally.
• Lead, mentor, and manage an onboarding team that conducts on-site and remote implementations, including travel planning.
• Personally participate in on-site onboarding engagements as needed, particularly for complex or high-priority firms.
• Build and maintain structured onboarding plans, success metrics, timelines, and checklists tailored to each firm.
• Coordinate cross-functionally with Sales, Product, Customer Success, Engineering, Operations, and Finance teams to ensure alignment.

Requirements

• 8+ years of experience in onboarding, implementation, client success, operations, or a related leadership role.
• Experience in legal services, professional services, or similarly complex environments (preferred).
• Proven experience managing teams that travel and execute on-site client engagements.
• Strong background in customer advocacy and relationship management, particularly in high-stakes environments.
• Exceptional organizational and project management skills; comfortable juggling multiple onboarding tracks simultaneously.
• Demonstrated ability to work cross-functionally and influence without direct authority.
• Willingness and ability to travel regularly (including overnight and multi-day site visits).
• Executive-level communication skills with the ability to engage confidently with firm owners and senior leadership.

Culture & Benefits

• Choice of medical, dental, and vision insurance plans for you and your family.
• Additional insurance coverage options for life, accident, or critical illness.
• Flexible paid time off, sick leave, short-term and long-term disability.
• 10 US observed holidays, and Canadian statutory holidays by province.
• A home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Paid parental leave.
• A local in-person meet-up program.