Customer Success Specialist (AI)

Location: New York City, United States — hybrid

Annual base salary: $160,000–$180,000 USD, plus discretionary bonus, equity, and benefits.

Company

hirify.global builds an end-to-end platform and infrastructure for developing, training, deploying, and scaling AI systems, combining developer-first tooling with high-performance compute.

What you will do

• Own customer health, adoption, gross retention, expansion influence, renewal readiness, and executive relationship quality.
• Build scalable customer success rhythms covering onboarding, success planning, executive business reviews, health scoring, renewal forecasting, and escalation management.
• Partner with Sales leadership on post-sale retention and expansion motions.
• Work with Product and Engineering to convert customer patterns into roadmap feedback and product improvements.
• Develop repeatable playbooks for technical onboarding, use-case expansion, executive engagement, renewal preparation, and adoption acceleration.
• Inspect at-risk accounts and coach customer-facing teams through complex escalations.

Requirements

• 5–7 years of experience in customer success, account management, technical account management, or post-sales leadership.
• Experience leading customer success motions for technical, enterprise, or consumption-based products.
• Strong understanding of retention, expansion, adoption, health scoring, renewal forecasting, and executive stakeholder management.
• Ability to operate strategically while remaining close to customers, account details, and execution.
• Cross-functional experience with Sales, Product, Engineering, Support, Marketing, and Revenue Operations.
• Strong communication, executive presence, and ability to build systems from scratch in a rapidly scaling company.

Nice to have

• Experience with AI, cloud infrastructure, developer platforms, MLOps, data infrastructure, or enterprise SaaS.
• Experience with usage-based revenue, cloud consumption, or complex technical onboarding.
• Experience building a customer success function during a high-growth stage.
• Familiarity with ML teams, research organizations, platform engineering teams, or infrastructure buying centers.

Culture & Benefits

• Health, dental, and vision coverage for employees and eligible dependents.
• RSUs, 401(k) matching in the U.S., and comprehensive paid leave programs.
• Unlimited PTO, company holidays, a two-week winter break, and paid parental and family leave.
• Annual learning and development allowance, wellness and work-from-home stipends, and a paid sabbatical after four years.
• Flexible schedules, a hybrid model for office-based teams, and complimentary meals at office hubs.