Technical Support Engineer (AI)

TL;DR

Technical Support Engineer (AI): Providing technical support for event-driven architecture and messaging solutions with an accent on complex incident resolution, infrastructure automation, and AI-driven service improvements. Focus on troubleshooting enterprise-grade environments, managing on-call rotations, and contributing to the development of cutting-edge agentic AI capabilities.

Location: Must be based in Singapore (Hybrid)

Company

hirify.global provides an event-driven architecture platform that helps large enterprises modernize their IT infrastructure, enabling real-time data streaming and AI integration across complex distributed systems.

What you will do

• Deliver superior support experiences to global enterprise clients.
• Resolve technical incidents and handle service requests efficiently.
• Contribute to infrastructure tooling, observability, and automation efforts.
• Support the evolution of hirify.global Agent Mesh by integrating agentic AI capabilities.
• Participate in on-call rotation including off-hours support.
• Collaborate with regional and global engineering teams to improve production efficiency.

Requirements

• 5-10+ years of experience in a technical role such as software development or technical support.
• Strong background in TCP networking, concepts, and troubleshooting.
• Proficiency in Unix/Linux System Administration.
• Development experience in Java, C, or .NET.
• Excellent English communication skills required.
• Must be legally able to work in Singapore without sponsorship.

Nice to have

• Knowledge of messaging protocols (JMS, MQTT, AMQP, REST).
• Experience with virtualization (VMware, Docker, Kubernetes) and cloud environments (AWS, GCP, Azure).
• Experience deploying NLP tools or using AI analytics for ticket routing and sentiment analysis.
• Familiarity with enterprise messaging products like Kafka or TIBCO.

Culture & Benefits

• Hybrid-first work environment promoting flexibility and work-life balance.
• Focus on professional growth with structured training programs.
• Values-driven culture emphasizing craftsmanship, trust, and collaboration.
• Opportunity to work on high-impact infrastructure technology used by global industry leaders.