Customer Success Manager (APAC, SaaS)

TL;DR

Customer Success Manager (APAC, SaaS): Driving client onboarding, relationship growth, and product adoption for a hospitality AI platform with an accent on the APAC mid-market and SMB segments. Focus on managing a portfolio of accounts, partnering with cross-functional teams, and delivering strategic insights to improve customer value.

Location: Must be based in Singapore or Thailand.

Company

hirify.global is a fast-growing provider of AI-powered software solutions for the global hospitality industry, trusted by major hotel brands worldwide.

What you will do

• Lead the full onboarding process, including requirements gathering and account configuration.
• Manage a dedicated book of business, fostering long-term relationships and identifying expansion opportunities.
• Collaborate with Sales and Product teams to translate client feedback into strategic roadmap improvements.
• Conduct webinars and client training to ensure effective product adoption and value realization.
• Analyze client needs to develop scalable success processes across the APAC region.
• Act as a trusted advisor to solve complex challenges and align service delivery with client objectives.

Requirements

• Bachelor’s degree required.
• 3–5 years of professional experience in a SaaS Customer Success role.
• Proven track record managing complex client onboarding and technical implementations.
• Exceptional communication skills with the ability to build rapport across diverse stakeholder groups.
• Must be based in Singapore or Thailand.
• Strong organizational skills and ability to manage a large portfolio of accounts effectively.
• Thai language proficiency is preferred.

Nice to have

• Prior experience within the hospitality technology sector.

Culture & Benefits

• Canary Days: Monthly company-wide days off to ensure work-life balance and recharge.
• Self-Improvement Club: Monthly budget provided to support personal development goals.
• Professional Development: Dedicated budget for cross-functional learning and growth.
• Travel opportunities with stipends to visit global offices (New York, San Francisco, Dallas).
• Personal travel reimbursement for stays at partner hotels.