Customer Success Manager (EMEA)

TL;DR

Customer Success Manager (EMEA): Managing a portfolio of enterprise customers, ensuring they achieve their goals using Mistral’s AI solutions with an accent on driving adoption, satisfaction, and long-term success. Focus on building strong relationships with key stakeholders and tailoring solutions to meet their needs.

Location: Paris (Hybrid)

Company

hirify.global believes in the power of AI to simplify tasks, save time, and enhance learning and creativity, offering a comprehensive AI platform designed to meet enterprise needs.

What you will do

• Manage a portfolio of enterprise customers, ensuring they maximize the value of Mistral’s AI solutions.
• Build strong, trusted relationships with key stakeholders, understanding their business objectives and tailoring solutions to meet their needs.
• Lead customer onboarding, adoption, and ongoing engagement to drive product usage and satisfaction.
• Monitor customer health metrics, identify risks, and proactively address challenges to prevent churn.
• Partner with Product and Engineering teams to gather customer feedback and influence the product roadmap.
• Serve as a trusted advisor to customers, guiding them on how to leverage Mistral’s AI solutions to achieve their business outcomes.

Requirements

• 5+ years of experience in customer-facing roles, such as Customer Success, Account Management, or Solutions Consulting, ideally in a technical or SaaS environment.
• Proven ability to manage enterprise customer relationships, with a focus on driving adoption, satisfaction, and retention.
• Experience working with technical products, with the ability to engage confidently with Data, IT, and Engineering teams.
• Strong communication and presentation skills, including the ability to tailor messaging for technical and executive audiences.
• Business acumen: Ability to identify upsell and expansion opportunities while ensuring customer success.
• Technical aptitude: Familiarity with AI/ML concepts is a plus; ability to understand and discuss technical requirements is essential.

Culture & Benefits

• Dynamic, collaborative team passionate about AI and its potential to transform society.
• Diverse workforce thrives in competitive environments and is committed to driving innovation.
• Teams are distributed between France, USA, UK, Germany and Singapore.
• Creative, low-ego and team-spirited environment.