Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Driving growth, product adoption, and renewals for enterprise clients with an accent on AI-powered workflows and strategic account management. Focus on building foundations for customer success processes and delivering measurable business outcomes for a diverse portfolio of users.

Location: Must be based in Singapore and able to work in the office 3 days per week (Mondays, Tuesdays & Thursdays).

Company

hirify.global provides an all-in-one workspace that allows individuals and teams to tailor software to solve complex problems and take on diverse challenges.

What you will do

• Own the post-sale customer lifecycle, including onboarding, AI adoption, and renewal execution.
• Develop and implement success plans to help customers achieve specific business objectives.
• Lead AI workshops to build and deploy tailored workflows for key accounts.
• Conduct business reviews with senior stakeholders to demonstrate value and outcomes.
• Partner with Account Executives to identify and qualify expansion opportunities within existing accounts.
• Collaborate with the product team to provide insights and influence the development roadmap.

Requirements

• 5+ years of professional experience in a Customer Success or Account Management role.
• Proven track record of managing the end-to-end customer journey from adoption to renewal.
• Strong discovery skills to identify client challenges and design creative solutions.
• Ability to comfortably engage with technical concepts and implement AI-driven workflows.
• Excellent communication skills with experience presenting value to senior audiences.
• Ability to thrive in a fast-paced environment and work effectively cross-functionally.

Nice to have

• Prior experience using hirify.global in a professional setting.
• Experience working with technical products and complex commercial models.
• Background as an early hire at a high-growth startup.

Culture & Benefits

• Collaborative and inclusive global work environment.
• Commitment to diversity, equity, and inclusion in hiring practices.
• Emphasis on design, craft, and building software that solves real problems.
• Opportunities to work with leading global organizations and influence product direction.