Client Response Technical Support Analyst/Associate (Fintech)

TL;DR

Client Response Technical Support Analyst/Associate (Fintech): Providing technical support to external and internal clients for electronic trading and services platforms with an accent on authentication, entitlements, and trade flow issues. Focus on troubleshooting, escalating problems, and identifying enhancement opportunities.

Location: Singapore

Company

hirify.global is a leading global investment banking, securities and investment management firm.

What you will do

• Provide technical platform support, access, and entitlement administration for client web platforms, desktop, and mobile applications.
• Interact with external clients via telephone, email, and face-to-face interactions.
• Collaborate with internal clients and application development teams across Sales, Operations, Trading, and PWM teams.
• Coordinate seamless client coverage between Asia-Pac, EMEA, and Americans regions.
• Troubleshoot and escalate problems to stakeholders in a timely manner.
• Perform statistical analysis and business reporting for marketing and sales teams.

Requirements

• Basic knowledge of internet-based applications including Windows, Google, and iOS platforms.
• Basic knowledge of internet networks, firewall, security settings, and B2B connectivity.
• Proven experience in incident management, with the ability to prioritize and handle multiple tasks in high-pressure situations.
• Strong organizational, communication, leadership, interpersonal, and time management skills.
• Proactive, enthusiastic, and team-oriented within a global team.
• Proficiency in Mandarin and English.

Nice to have

• Financial industry knowledge and experience.

Culture & Benefits

• Committed to fostering and advancing diversity and inclusion in the workplace.
• Offers training and development opportunities and firmwide networks.
• Provides benefits, wellness, personal finance offerings, and mindfulness programs.