Technical Program Manager (Technical Support Engineering)

TL;DR

Technical Program Manager (Technical Support Engineering): Leading complex, multi-disciplinary engineering projects and end-to-end execution of L3 engineering escalations with an accent on process design and cross-functional alignment. Focus on driving scalable support delivery, managing technical risks, and coordinating across product, security, and infrastructure teams.

Location: Must be based in the United States

Salary: $145,000 - $165,000 USD

Company

hirify.global is a software security company providing guarded, secure-by-default open source software to eliminate supply chain threats.

What you will do

• Lead end-to-end execution for L3 Engineering escalations and customer support metrics.
• Design and improve technical support processes for scalable and reliable delivery across library ecosystems.
• Coordinate across Engineering, Product, Security, and Infrastructure to align priorities and technical constraints.
• Drive capacity planning and forecasting for parallel initiatives and shifting demands.
• Identify and manage project risks, blockers, and trade-offs through clear stakeholder communication.
• Collaborate with cross-functional teams to drive library coverage and reduce systemic friction.

Requirements

• Must be based in the United States.
• Bachelor's degree in Computer Science, Information Systems, or equivalent practical experience.
• 5 years of experience in program management.
• 5 years of experience with software development best practices, tooling, and process improvements for cross-team initiatives.

Culture & Benefits

• Flexible, remote-first culture with team meetups and bi-annual summits.
• 100% employer-covered health, vision, and dental insurance for employees and dependents.
• Equity-based compensation with stock options and a 10-year exercise window.
• Infinite flexible time off policy.
• 18 weeks paid parental leave for birthing parents and 12 weeks for non-birthing parents.
• Monthly stipend for coworking, phone, and internet expenses.