Account Manager, Enterprise (SaaS)

TL;DR

Account Manager, Enterprise (SaaS): Managing and growing relationships with existing enterprise customers in the DACH region with an accent on identifying growth opportunities and driving strategic expansion. Focus on maximizing customer retention, long-term success, and revenue growth through upselling and cross-selling.

Location: Must be based in the DACH region (Germany, Austria, Switzerland).

Company

hirify.global is a leading provider of agentic digital experience software, bringing together content, commerce, and data into one composable platform.

What you will do

• Act as the primary contact for designated accounts, fostering strong relationships across all levels.
• Understand each customer's unique objectives, challenges, and requirements, aligning hirify.global solutions accordingly.
• Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth.
• Collaborate cross-functionally with internal teams and leverage hirify.global’s partner network for exceptional client support.
• Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value.
• Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements.

Requirements

• German native level speaker and fluency in English, additional languages advantageous.
• Demonstrable experience in software sales (full-cycle) or SaaS environment.
• Account management/sales experience in an enterprise environment.
• Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organization.
• Results-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

Nice to have

• Proficiency in French.
• Experience selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies preferred.
• Experience presenting onsite to executive stakeholders and ability to showcase strong communication skills.
• Tenacious, ambitious, self-starter, naturally curious, highly coachable, high emotional intelligence and self-aware.

Culture & Benefits

• Sales and Customer Success are key to hirify.global's success in an exciting $30B market opportunity.
• Great team and company culture with a commitment to creating a diverse and inclusive workplace.