Account Manager, Enterprise (Digital Experience)

TL;DR

Account Manager, Enterprise (Digital Experience): Managing and growing relationships with existing customers in Japan, ensuring their success with hirify.global's solutions and driving expansion opportunities. Focus on understanding customer objectives, challenges, and requirements, aligning hirify.global solutions accordingly, and maximizing customer satisfaction, retention, and lifetime value.

Location: Tokyo, Japan

Company

hirify.global simplifies how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world.

What you will do

• Act as primary contact for designated accounts, fostering strong relationships across all levels.
• Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth.
• Collaborate cross-functionally with internal teams and leverage hirify.global’s partner network for exceptional client support.
• Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value.
• Monitor customer health and address issues promptly to ensure long-term partnerships.
• Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements.

Requirements

• Typically requires a minimum of 5 years of enterprise software sales experience.
• Account management/sales experience in an enterprise environment, selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies highly preferred.
• Strong business acumen and understanding of digital marketing concepts, content management systems, and the evolving digital landscape.
• Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organization.
• Results-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

Nice to have

• Experience presenting onsite to executive stakeholders and ability to showcase strong communication skills.
• Possess high empathy and excitement for what can be defined as digital customer experience.
• Tenacious, ambitious, self-starter, naturally curious, highly coachable, high emotional intelligence and self-aware.

Culture & Benefits

• Committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other local legally protected characteristic.