Account Manager, Commercial (Central) (SaaS)

TL;DR

Account Manager, Commercial (SaaS): Managing and growing relationships with existing customers, ensuring their success with hirify.global's solutions and driving expansion opportunities. Focus on understanding customer objectives, identifying upselling opportunities, and developing strategic account plans to maximize satisfaction and retention.

Location: Remote (US)

Salary: $125,000-$190,000 OTE

Company

hirify.global delivers a composable digital experience platform that empowers brands to build lifelong relationships with their customers.

What you will do

• Act as primary contact for designated accounts, fostering strong relationships across all levels.
• Understand each customer's unique objectives, challenges, and requirements, aligning hirify.global solutions accordingly.
• Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth.
• Collaborate cross-functionally with internal teams and leverage hirify.global’s partner network for exceptional client support.
• Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value.
• Monitor customer health and address issues promptly to ensure long-term partnerships.

Requirements

• 5+ years’ of experience in software sales or SaaS environment.
• Account management/sales experience in an enterprise environment, selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies preferred.
• Strong business acumen and understanding of digital marketing concepts, content management systems, and the evolving digital landscape.
• Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organization.
• Results-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

Nice to have

• Experience presenting onsite to executive stakeholders and ability to showcase strong communication skills.
• Possess high empathy and excitement for what can be defined as digital customer experience.
• Tenacious, ambitious, self-starter, naturally curious, highly coachable, high emotional intelligence and self-aware.

Culture & Benefits

• Great team and company culture.
• Commitment to creating a diverse and inclusive workplace.