Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing and expanding the existing customer base within Canadian markets by driving product adoption, upselling, and cross-selling integrated legal solutions. Focus on building long-term stakeholder relationships, minimizing churn, and executing strategic revenue growth plans using Salesforce.

Location: Hybrid (must be based in or able to work from Vancouver)

Salary: $85,000–$100,000 (plus 50% OTE)

Company

hirify.global is a global leader in legal technology providing integrated practice management, data insights, and client onboarding solutions.

What you will do

• Serve as the primary point of contact for key accounts to deliver exceptional customer experiences.
• Execute strategies to exceed revenue growth, retention, and churn reduction targets.
• Identify and convert upsell, cross-sell, and renewal opportunities.
• Proactively engage customers through email, phone, and in-person meetings to drive product adoption.
• Monitor account metrics, analyze usage, and report on quarterly initiatives.
• Collaborate with Sales and Product teams to align marketing plans and customer feedback.

Requirements

• Minimum 5+ years of account management, customer success, or sales experience in a B2B SaaS or legal environment.
• Proven ability to influence stakeholders at all levels, including executive and C-level.
• Proficiency in learning software functionality for training and demonstrations.
• Strong communication and presentation skills.
• Post-secondary education in business, accounting, or law preferred.
• Must be based in or able to commute to Vancouver for hybrid work requirements.

Culture & Benefits

• Competitive salary with additional OTE performance-based compensation.
• Healthcare, pension plans, and wellness programs.
• Internal and external training and development opportunities.
• Company discounts and unique paid time off for volunteering or moving house.
• Collaborative environment that values different perspectives and ownership.

Hiring process

• Initial review of applications.
• Call with the Talent team.
• Hiring Manager interview.