Senior Customer Success Associate (AI)

TL;DR

Senior Customer Success Associate (AI): Supporting client engagements with training, usage assessments, and product demos to increase the adoption, retention, and satisfaction of the hirify.global platform within the UK public sector market with an accent on policing and broader public safety customers. Focus on building and maintaining strong client relationships, collecting customer feedback, and articulating product recommendations for hirify.global product development.

Location: Remote (UK)

Company

hirify.global’s groundbreaking, AI-powered, intelligence platform provides organizations with the earliest signals of emerging risks, events, and threats before they unfold.

What you will do

• Develop a deep understanding of publicly available information and social media analytics use cases.
• Design and implement programs that seamlessly integrate hirify.global into the customer's workflow.
• Build and maintain strong and effective client relationships, acting as a thought partner.
• Conduct quarterly customer reviews to ensure service and product quality remain exemplary.
• Collect customer feedback and clearly articulate product recommendations for hirify.global product development.

Requirements

• Experience working with or in the UK public sector, with knowledge and/or experience of publicly available information and social media analysis within public sector organizations, particularly policing, law enforcement, emergency management, or related operational environments.
• Bachelor's degree or equivalent relevant experience, plus 2-4 years of client-facing or product experience, ideally in the public sector vertical.
• Outstanding communication and presentation skills, with the ability to communicate complex concepts to both technical and non-technical audiences.
• Detail-oriented mindset with excellent project management skills and a strong focus on client experience.
• Tech-savvy approach with the ability to learn new software and CRM tools; SaaS or other technology-related experience is a plus.
• Ability to work independently and collaboratively within a team. Must be willing to travel domestically and internationally (approximately 35%) and possess the appropriate UK security clearance (or ability to obtain it) in order to operate within public sector organizations.

Culture & Benefits

• Flexible work arrangements and offices all over the world to foster collaboration.
• Generous PTO and sick leave.
• Competitive benefits package aimed at keeping all employees happy and healthy.
• Robust employee resource group (ERG) network.
• Manager development programming and professional development funds.