Senior Customer Success Manager (AI)

TL;DR

Senior Customer Success Manager (AI): Taking ownership of the full customer journey from onboarding to renewals for an AI-powered business communication platform with an accent on maximizing adoption and ensuring long-term customer success. Focus on preventing technical roadblocks, leveraging advanced features, and contributing to product innovation.

Location: Hybrid, 4 days in-office in Toronto, Canada

Company

hirify.global is an AI-powered business communication platform that helps sales and support teams enhance customer experience after securing $28 million in Series B investment.

What you will do

• Own the full customer journey from onboarding to renewals, ensuring customers extract maximum value.
• Act as a trusted product expert, guiding clients through best practices and advanced features.
• Enhance customer health by monitoring usage and preventing roadblocks.
• Collaborate closely with Sales & Product to ensure seamless handoffs and share customer insights.

Requirements

• Customer-first mindset.
• Data-driven and analytical skills with Excel/Sheets and BI dashboards.
• Technical aptitude and enjoyment for learning software products inside out.
• Experience in B2B SaaS, business calling software, or cloud communication tools.
• Proven experience in Customer Success/Support or Onboarding within a SaaS company.
• Business fluency in English and Spanish.

Nice to have

• Familiarity with customer tools like Zendesk, Custify, Planhat, Velaris, or HubSpot.

Culture & Benefits

• 1-1 Coaching sessions and Learning and Development Budget.
• Unlimited Paid Time Off and Home Office Budget.
• Recharge Fridays once per quarter and Fitness Allowance.
• Private HealthCare.
• Virtual & physical team buildings.

Hiring process

• Intro Call with Talent Acquisition Team.
• Interview with CX leaders.
• Case Study Presentation.
• Culture Bar Raiser Call.