Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a portfolio of enterprise customers to drive product adoption and expansion with an accent on data-driven health analysis and relationship management. Focus on identifying usage trends, mitigating churn risk, and collaborating cross-functionally to deliver customer value.

Location: Remote (USA, Alabama). Expectation: 20% travel required to support sales objectives.

Company

hirify.global is a provider of networking and communications equipment, delivering solutions that empower enterprise customers to modernize their digital infrastructure.

What you will do

• Analyze customer activity and usage metrics to ensure effective product utilization and value realization.
• Identify usage trends to proactively address churn risks and support higher adoption rates.
• Build and maintain strong customer relationships to drive revenue growth and account expansion.
• Educate clients on product benefits and act as a subject matter expert on the service portfolio.
• Collaborate cross-functionally with Sales, Product, and Service teams to share insights and build new value propositions.
• Partner with the sales department to ensure seamless account transitions and onboarding experiences.

Requirements

• Bachelor’s Degree (B.S./B.A.) or equivalent professional experience.
• 8-12 years of related experience in a customer-facing role.
• Minimum 5 years of direct experience working with enterprise customers.
• Proven track record of growing and managing enterprise accounts.
• Strong business acumen and communication skills.
• Must be available for 20% travel.

Nice to have

• Master’s degree.
• Experience in the Broadband/Telecommunications industry.
• Familiarity with existing hirify.global SaaS products.
• Proficiency with AI tools and CRM systems like Salesforce.

Culture & Benefits

• Full-time position with growth opportunities.
• Collaborative environment working across Sales, Product, and Services departments.
• Opportunity to influence product development through customer insights.
• Professional development and exposure to enterprise-level account management.