Regional Customer Success Manager (AI)

TL;DR

Regional Customer Success Manager (AI): Managing the success and health of hirify.global's small business customers with an accent on increasing engagement, customer satisfaction, and mitigating churn. Focus on developing strategies, understanding customer business objectives, and acting as a trusted advisor to optimize their usage of hirify.global's Interaction Management platform.

Location: Remote, US

Company

hirify.global brings AI Employees to local businesses that turn every conversation into revenue.

What you will do

• Serve as the primary post-sales point of contact for a variety of small business customers.
• Drive and increase the adoption and utilization of hirify.global products using in-depth product and industry knowledge.
• Identify opportunities for upselling and cross-selling within existing accounts.
• Proactively engage with customers during the renewal process to secure renewals and drive customer retention.
• Develop strong relationships with customers and become a trusted advisor.
• Act as the primary point of contact for customer inquiries, issues, and escalations.

Requirements

• 1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry.
• Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts.
• Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at all levels.
• Excellent problem-solving and analytical abilities to understand and address customer challenges effectively.
• Technically adept and able to grasp complex software concepts quickly.
• Empathetic and customer-centric mindset, committed to driving customer success.

Nice to have

• A growth-oriented approach to AI.
• Experience with customer success platforms and tools.
• Familiarity with CRM and customer support software.
• Knowledge of online reputation management and customer feedback processes.

Culture & Benefits

• Open and transparent culture.
• Life insurance, long and short-term disability coverage.
• Paid maternity and paternity leave.
• Generous vacation time, plus three 4-day summer holiday weekends.
• Excellent medical, dental, and vision benefits.
• 401k Plan.