Strategic Customer Success Manager (AI)

TL;DR

Strategic Customer Success Manager (AI): Partnering with large, complex customers to guide them through AI Agent transformation with Fin, from project scoping to achieving measurable adoption and business outcomes. Focus on translating customer requirements into Fin solution designs and advocating for customer needs internally to shape solutions strategy.

Location: Must be in the office at least three days per week.

Salary: $180,000 - $222,525 (San Francisco Bay Area)

Company

hirify.global is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

What you will do

• Develop trusted advisor relationships with customers, from C-suite to individual contributors.
• Facilitate requirements gathering and process mapping for standard operating procedures.
• Collaborate with engineers to translate customer requirements into Fin solution designs.
• Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.
• Lead Success Plans, QBRs/EBRs, and strategic planning sessions with customers.
• Advocate for customers’ needs internally, shaping our solutions strategy.

Requirements

• 4-7 years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.
• Experience with business process mapping, requirements analysis, and solution design.
• Strong technical acumen and passion for AI/agent-building.
• Ability to simplify and communicate complex problems clearly across audiences.
• Strong prioritization skills to effectively manage a broad portfolio of customer accounts.
• Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.

Culture & Benefits

• Competitive salary and meaningful equity.
• Comprehensive medical, dental, and vision coverage.
• Regular compensation reviews.
• Flexible paid time off policy.
• Paid Parental Leave Program.
• 401k plan & match.