Customer Enablement Manager (SaaS)

TL;DR

Customer Enablement Manager (SaaS): Leading impactful enablement initiatives and workflow consultations to drive product adoption and customer engagement with an accent on cross-functional alignment and scalable content delivery. Focus on designing metrics to measure impact, fostering strategic customer partnerships, and maximizing value across diverse enterprise segments.

Location: Must be based in Chicago (Office-centric hybrid)

Salary: $120,000 – $136,000

Company

hirify.global is a leading platform for human and AI collaboration, helping millions of teams achieve their goals through an award-winning workplace culture and innovative technology.

What you will do

• Serve as a product expert and trusted advisor to guide customers in adopting high-value workflows.
• Lead time-bound workflow consultations and account-based enablement sessions.
• Collaborate with sales, customer success, and product teams to implement strategic enablement frameworks.
• Design and deliver scalable training through high-impact workshops and interactive sessions.
• Define key metrics and KR frameworks to optimize program impact and retention.
• Identify opportunities for account growth and long-term customer success during client engagements.

Requirements

• 4+ years of experience in customer enablement, learning and delivery, customer success, program management, or strategic consulting.
• Experience driving adoption and engagement within a SaaS environment.
• Strong program management skills with a focus on resource management and metric optimization.
• Exceptional communication and facilitation skills to influence stakeholders and executive leadership.
• Strategic and sales-minded approach to identifying account growth opportunities.
• Collaborative mindset with a passion for continuous improvement and mentoring.

Nice to have

• Demonstrated curiosity about AI tools and emerging technologies to enhance productivity and collaboration.

Culture & Benefits

• Comprehensive compensation including base salary, equity, and potential sales incentive pay.
• Commitment to pay equity through annual audits.
• Access to mental health, wellness, and fitness benefits.
• Career coaching and professional support.
• Inclusive family building benefits and long-term retirement planning.
• In-office culinary options with specific dietary accommodations.