Sc Cleared It Service Desk Support Engineer (Contract)

TL;DR

SC Cleared IT Service Desk Support Engineer: Providing operational support for a live data product for a central government client with an accent on managing incidents, service requests, and access queries. Focus on troubleshooting data pipelines, dashboards, and integrations within an ITIL-aligned service management framework.

Location: UK Remote

Company

hirify.global is a technology solutions provider specializing in the public sector, helping government organizations become data-driven by transforming digital services and streamlining operational processes.

What you will do

• Provide 1st and 2nd line support to users of the data platform.
• Log, triage, and resolve incidents and service requests.
• Support users with data access, permissions, and role-based controls.
• Troubleshoot issues related to data pipelines, dashboards, and integration.
• Monitor system alerts and escalate issues to engineering teams where required.
• Maintain accurate documentation within the service management system.

Requirements

• Experience providing 1st and 2nd line support in a technical or data-focused environment.
• Experience working within an ITIL-based service management framework.
• Experience supporting cloud-hosted platforms.
• Experience managing user access and permissions.
• Experience using service desk ticketing systems.
• Must qualify for UK Security Clearance (SC).

Nice to have

• Familiarity with AWS services such as Redshift, Lambda, Athena, CloudWatch, and S3.
• Basic understanding of SQL for investigation and data validation.
• Experience supporting data pipelines, ETL/ELT processes, or cloud-based reporting tools.
• Exposure to monitoring tools such as Grafana, Kibana, or CloudWatch.
• Experience working in secure or compliance-focused environments (public sector, finance, defence).

Culture & Benefits

• Outside IR35 contract.
• Fully remote working (UK-based).
• Opportunity to work on meaningful public sector digital services.