Principal Customer Success Manager (SaaS)

TL;DR

Principal Customer Success Manager (SaaS): Managing strategic and enterprise customer relationships to ensure successful adoption and value realization of hirify.global’s database and data platform solutions with an accent on helping customers deploy and scale hirify.global in mission-critical production environments. Focus on measurable business outcomes and identifying opportunities for expansion and long-term partnership.

Location: United States

Salary: $145,286 - $162,771 USD

Company

hirify.global is an operational data platform for AI, empowering businesses to succeed by bringing data to life in new ways.

What you will do

• Serve as the primary post-sales point of contact for a portfolio of enterprise and strategic customers.
• Build strong relationships with customer stakeholders including engineering leaders, architects, and executives.
• Guide customers through onboarding, deployment, and adoption of hirify.global solutions.
• Identify opportunities for expansion such as additional workloads, environments, or product capabilities.
• Act as a customer advocate internally, representing customer needs and feedback to Product and Engineering teams.
• Monitor customer health indicators and proactively address adoption risks.

Requirements

• 8–10 years of experience in Customer Success, Technical Account Management, Account Management, or similar customer-facing roles.
• Experience supporting enterprise SaaS, database, or infrastructure platforms.
• Ability to work with technical stakeholders such as developers, architects, and engineering teams.
• Strong communication and relationship management skills.
• Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight).

Nice to have

• Experience with distributed databases, NoSQL, or cloud platforms.
• Familiarity with modern application architectures such as microservices and cloud-native environments.
• Experience supporting customers running large-scale or mission-critical production systems.

Culture & Benefits

• Generous Time Off Program - Flexibility to care for you and your family.
• Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs.
• Financial Planning - Retirement program and Business Travel Insurance.
• Career Growth - Be valued, Create value approach.
• An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees.