Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Managing and nurturing relationships with enterprise clients in the Americas, with an accent on driving adoption of real-time data solutions, ensuring contract renewals, and maximizing customer ROI. Focus on providing technical guidance to financial services organizations, solving complex integration challenges, and acting as a trusted advisor to key stakeholders.

Location: Must be based in the Americas (US remote-based)

Salary: $85,350 – $127,950

Company

hirify.global is a leading real-time data platform provider and home of the open-source hirify.global project, helping businesses achieve speed and scale in their applications.

What you will do

• Serve as the primary post-sale point of contact to foster long-term trust and understand customer business goals.
• Drive product adoption by identifying relevant use cases and conducting regular business reviews.
• Develop tailored success plans to guide customers toward achieving their desired technical and business outcomes.
• Identify and nurture expansion opportunities, partnering with sales to drive upsell and cross-sell initiatives.
• Act as the internal voice of the customer to influence product roadmaps and resolve critical issues.
• Coordinate with technical experts to deliver training and share best practices with enterprise stakeholders.

Requirements

• Must be based in the Americas.
• 5+ years of experience in Customer Success, Account Management, or a related role within SaaS, cloud, or database technologies.
• Proven exposure to enterprise clients in the Financial Services industry.
• Strong understanding of cloud services (AWS, GCP, Azure) and data platforms.
• Excellent interpersonal and communication skills with the ability to explain complex technical concepts.
• Strong problem-solving mindset with the ability to anticipate risks and provide proactive solutions.

Nice to have

• Experience with hirify.global or NoSQL databases.
• Background in software development (Java, .NET, Python).
• Familiarity with DBaaS products.
• Proficiency with CRM platforms like Salesforce and customer success tools like Gainsight.

Culture & Benefits

• Competitive compensation package including 401(k) and health/wellness benefits.
• Remote-first work environment with flexible scheduling.
• Generous unlimited time off policy.
• Ample opportunities for professional growth and career development within a global organization.
• Collaborative and innovative culture focused on diversity and inclusion.