Lead Workforce Management (Fintech)

TL;DR

Lead Workforce Management (Fintech): Taking ownership of workforce planning and vendor operations across hirify.global's global support network with an accent on strategic forecasting and resource planning. Focus on ensuring exceptional customer satisfaction and operational efficiency.

Location: Hybrid in Paris

Company

hirify.global simplifies banking and finance management for SMEs, offering a finance management platform with banking at its core, augmented by financial tools.

What you will do

• Conduct comprehensive workforce analytics and forecasting to determine staffing requirements.
• Manage strategic BPO partnerships and vendor operations, driving contract negotiations and performance optimization.
• Implement analytics tools to monitor staff performance and identify optimization opportunities.
• Lead cross-functional collaboration and reporting with Finance and Operations teams.
• Manage and develop a team of workforce analysts, fostering their professional development.

Requirements

• Workforce management expertise with strong analytical skills and experience in forecasting, capacity planning, and performance optimization.
• Partnership management experience, excelling at building and maintaining strategic relationships with external partners.
• Strong analytical and problem-solving mindset with the ability to create complex forecasting models.
• Leadership and ownership skills to manage multiple urgent situations and lead teams through high-pressure scenarios.
• Effective communication skills with stakeholders at all levels, across multiple languages and cultural contexts (French and English preferred but not mandatory).

Culture & Benefits

• High-impact environment managing workforce planning for a large-scale customer support operation.
• Opportunity to serve as the link between hirify.global's overall strategy and operational execution.
• Direct work with senior leadership at key outsourcing partners, managing relationships that represent significant operational capacity and strategic value.
• Use of advanced Google Sheets analysis, forecasting models, and data-driven decision making.
• International scope managing operations across multiple countries and partner teams.

Hiring process

• Interviews with the Talent Acquisition Manager and future managers (1 hour each).
• A remote or live exercise to demonstrate skills and provide a taste of working at hirify.global.
• The process lasts approximately 20 working days.