Product Pre-Sales Engineer (CCaaS & AI)

TL;DR

Product Pre-Sales Engineer (CCaaS & AI): Contributing to the presale function success by enabling customers to create solutions and defining technical solution strategies using hirify.global’s Customer Service Automation portfolio. Focus on demonstrating how companies can use and deploy customer service automation solutions, realize business value, and deliver exceptional results.

Location: Remote (US)

Company

hirify.global software products are used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime and ensure public safety.

What you will do

• Prepare and deliver demonstrations of hirify.global’s Customer Service Automation solutions across the CCaaS platform.
• Evaluate and document prospect’s infrastructure including CCaaS, Automation, Messaging, and Knowledge solutions.
• Lead and participate in discovery calls to identify areas of opportunity for hirify.global solutions.
• Partner closely with the Sales team, engineering, product, and design teams.
• Apply problem-solving skills to address customer concerns.
• Respond to RFIs and RFPs.

Requirements

• Bachelor's degree in a related technology field. MBA Preferred.
• At least 7+ years of experience in hands-on practical technical experience in (solutions engineering, solution/ sales architecture, and/or data).
• 7+ years of consulting or customer engagement experience.
• 5+ years of contact center experience.
• Knowledge of chatbot, automation, virtual agent and/or conversational AI solutions.
• Understanding of web technologies including HTML, JavaScript, CSS, DOM, browser developer tools, etc.

Culture & Benefits

• Ambitious and game-changing environment.
• Opportunity for career growth.
• Work in a data-driven environment.
• Be part of an innovation powerhouse that excels in AI, cloud and digital.
• Equal opportunity employer.