Client Success Associate (Medtech)

TL;DR

Client Success Associate (Medtech): Driving client satisfaction and successful project delivery for physician-focused digital portals with an accent on post-sale execution and account management. Focus on managing complex deliverables, collaborating with cross-functional teams, and ensuring adherence to regulatory standards in healthcare advertising.

Salary: $58,500–$65,000

Company

hirify.global is a leading online destination for healthcare information, providing clinical resources and educational tools for physicians and professionals worldwide through its division, Medscape.

What you will do

• Build and nurture strong post-sale client relationships to ensure high customer satisfaction.
• Partner with Sales to help achieve internal goals and improve overall business performance.
• Coordinate with Project Managers across the development lifecycle, including internal kick-offs and quality assurance.
• Prepare and distribute essential client communications, status reports, and contact reports.
• Manage the day-to-day partnership from execution to project launch.
• Ensure timely delivery of solutions while maintaining a deep understanding of Medscape processes and revenue goals.

Requirements

• Minimum 1-2 years of experience in Account Management or Client Service.
• Relevant background combining digital advertising, agency work, and healthcare experience.
• Strong organizational skills with the ability to manage multiple priorities in a deadline-driven environment.
• Ability to travel as required by client needs.
• US work authorization and eligibility for internal benefits.

Nice to have

• Experience in pharmaceutical advertising or HCP-based marketing.
• Familiarity with the Medical/Legal/Regulatory (MLR) review process.
• Understanding of digital advertising workflows and highly regulated industries.

Culture & Benefits

• Comprehensive Health Insurance (medical, dental, and vision).
• 401(k) Retirement Plan with employer matching.
• Generous Paid Time Off including vacation and sick leave.
• Life and Disability Insurance coverage.
• Employee Assistance Program and transit benefits.