Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS): Leading digital employee experience initiatives for enterprise clients with an accent on adoption, value realization, and long-term account growth. Focus on executing comprehensive success plans, building relationships with executive stakeholders, and driving renewal/expansion opportunities within the North American market.

Location: Hybrid model (must be based in the US). Role requires 25-50% travel within the US.

Salary: $105,000 - $164,000

Company

hirify.global is a leader in digital employee experience management software, providing IT teams with real-time analytics to diagnose and resolve technical issues at scale.

What you will do

• Own and execute customer success plans for up to 20 strategic enterprise accounts.
• Build relationships with CIO-level leadership and key stakeholders to drive product adoption.
• Define and measure the impact of solutions to ensure value realization.
• Facilitate workshops to educate customers on product capabilities and DEX methodologies.
• Partner with account teams to achieve on-time renewals and identify expansion opportunities.
• Provide actionable feedback to internal product, R&D, and sales teams based on customer insights.

Requirements

• 5+ years of experience in Customer Success within the software industry.
• Must be authorized to work in the US.
• Strong background in SaaS adoption for large enterprise customers.
• Proven ability to manage relationships from technical teams to C-suite stakeholders.
• Experience with IT Operations, ITSM (ITIL), or End User Compute practices.
• Excellent written and verbal English communication skills.

Nice to have

• Technical background or familiarity with digital transformation initiatives.
• Entrepreneurial mindset with experience working independently.

Culture & Benefits

• Comprehensive benefits including 100% company-covered health, dental, and vision insurance.
• Flexible work hours and unlimited vacation policy on top of 15 annual holidays.
• 401(k) plan with up to 4% company matching.
• 16 weeks of paid leave for birthing/primary caregivers and 6 weeks for secondary.
• Free access to professional training platforms and development resources.