User Researcher (AI)

TL;DR

User Researcher (AI): Shaping growth-related product decisions by delivering insights that fuel AI experiences with an accent on adoption and monetization. Focus on understanding how users discover, trust, and get value from AI, and identify barriers to adoption and willingness to pay.

Location: Must work from offices on Mondays, Tuesdays, and Thursdays in San Francisco, California or New York, New York

Salary: $160,000 – $200,000 per year

Company

hirify.global helps you build beautiful tools for your life’s work by providing one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work.

What you will do

• Design and execute studies that evaluate how people experience hirify.global with AI in the loop.
• Run mixed-methods research (qual + quant), including interviews, concept testing, prototype/usability testing, diary studies, and surveys.
• Deliver actionable insights that enable us to deeply understand our customers, identify business opportunities, and drive decision-making.

Requirements

• AI fluency: You’re curious and hands-on with AI products — and can reason about how AI behavior shapes product experience.
• Experience prioritizing and doing research in fast-moving 0→1 environments, and are comfortable navigating ambiguity and taking initiative.
• 3+ years doing UX research in industry.
• Systems thinking - You can understand complex user journeys and growth engines (including the parts users don't see), and identify where experiences breakdown across the system.
• Business mindedness: You connect research to business outcomes and can articulate why an insight matters for strategy, growth, and/or revenue.
• Data fluency: You know how to understand and leverage experimentation, and how to use behavioral data to sharpen research questions and interpret results.

Nice to have

• Experience researching AI-enabled products (especially agentic/workflow automation), growth journeys, and B2B products.
• Expertise conducting research with AI research tools (Outset, Listen Labs, Dovetail, etc.).
• Masters or PhD Degree in Human-Computer Interaction, Psychology, Behavioral Economics, Anthropology, Sociology, or similar.
• Experience communicating research to executive stakeholders.

Culture & Benefits

• In-person collaboration is essential to hirify.global's culture.
• Talented and passionate people from a variety of backgrounds.
• Equal opportunity employer.
• Committed to providing highly competitive cash compensation, equity, and benefits.