Delivery Platform Engineer

TL;DR

Delivery Platform Engineer: Providing customers with configuration advice, training, and problem resolution throughout the setup and installation process of hirify.global’s call center software with an accent on designing and configuring hirify.global’s platform for each customer’s unique requirements. Focus on troubleshooting software solutions in a wide array of configurations and customer environments both remotely and on-site.

Location: Remote (United States) or Hybrid (San Ramon, CA)

Salary: $70,400 - $196,300 USD

Company

hirify.global is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

What you will do

• Provide customers with configuration advice, training, and problem resolution throughout the setup and installation process of hirify.global’s call center software.
• Design and configure hirify.global’s platform for each customer’s unique requirements.
• Troubleshoot software solutions in a wide array of configurations and customer environments both remotely and on-site.
• Provide customized training to ensure customers have a thorough understanding of these solutions.
• Articulate the value of hirify.global’s Professional Services through demonstrations and open discussion with Customers and prospects.
• Effectively communicate with internal and external stakeholders.

Requirements

• Minimum 3-5 years of consulting experience in a cloud computing or telephony environment.
• Experience with implementing TDM and/or VoIP Call Center solutions (Genesys, Avaya, Cisco, Aspect, LiveOps, Contactual, InContact, Interactive Intelligence and/or CosmoCom) is required.
• Strong knowledge of CRM and Lead Management solutions (Salesforce, Siebel, NetSuite, RightNow and Velocify) is preferred.
• Must be willing to travel up to 5-10% regionally with some national and international travel possible (valid passport required).
• Self-starter possessing excellent time management skills; Able to manage multiple activities simultaneously while requiring little or no oversight and/or direction.
• Excellent verbal and written skills required.

Culture & Benefits

• Health, dental, and vision coverage, beginning on the first day of employment.
• Access to an innovative mental health support platform that offers personalized care and resources.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.