Onboarding Specialist

TL;DR

Onboarding Specialist: Onboarding and supporting medical practices, ensuring they successfully integrate with our platform and achieve long-term success with an accent on strong communication, organizational skills, and multitasking. Focus on providing valuable feedback on practice performance and insights into scaling our approach to manage multiple accounts effectively.

Location: Remote (US)

Company

hirify.global connects healthcare providers with the right life science experts and resources they need, exactly when they need them, to improve patient care.

What you will do

• Conduct registration calls with medical practices to guide them through the onboarding process.
• Set up office accounts, manage their status, and maintain data integrity within Salesforce and Outreach.
• Present new features to both new and existing customers and activate those features in their account settings if they show interest.
• Participate in special projects as assigned by management and collaborate with the Account Management team to optimize client engagement strategies.
• Provide valuable feedback on practice performance and insights into scaling our approach to manage multiple accounts effectively.

Requirements

• 2+ years in New Client Implementation or Onboarding roles, ideally within the healthcare or pharmaceutical industries.
• Familiarity with SaaS platforms and experience working with Salesforce, Outreach, and video conferencing tools like Zoom/Google Meet.
• BA/BS degree or equivalent practical experience.
• Strong communication, multitasking, and organizational skills.
• Collaborative spirit with the ability to work independently.
• Passion, curiosity, and a results-driven mindset.

Culture & Benefits

• Competitive Salary
• 100% Company-Paid Premiums for Employee’s Medical Health (HDHP 4500), Vision, and Dental Plans + $4,400 company sponsored contribution into an HSA
• Short-term and Long-term Disability
• Life Insurance
• 401k Matching
• Work from Anywhere within the US
• Flexible PTO
• 100% Paid Parental Leave
• Post-Parental Leave Program - $5k stipend to assist with expenses, 4 week 100% paid “Ease-Back” return to work transition period
• Charitable donation matching