Client Success Engineer (Ecommerce)

TL;DR

Client Success Engineer (Ecommerce): Designing scalable technical solutions and ensuring smooth transitions from sales to delivery for strategic clients with an accent on technical discovery and implementation plans. Focus on optimizing platform usage, supporting API integrations, and delivering tailored training sessions to client stakeholders.

Location: United States - Remote

Salary: $55,000-$85,000 per year plus discretionary bonus of 10% of the annual base salary.

Company

hirify.global is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences.

What you will do

• Participate in technical discovery and solution design during late-stage sales cycles.
• Create implementation plans and technical documentation to guide delivery.
• Lead the technical configuration of the platform for new clients, ensuring a seamless transition from sales to implementation.
• Support API integrations, product feed setup, and troubleshooting during onboarding and expansion.
• Act as the primary technical point of contact for strategic clients during onboarding and post-launch.
• Collaborate with Sales, Product Management, Engineering, and Client Success Managers to support client needs and platform evolution.

Requirements

• 2+ years of experience in a client-facing technical role within SaaS, ideally in onboarding or solution engineering.
• Fluent in both written and spoken English.
• Familiarity with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols.
• Strong working knowledge of Excel and HTML.
• Experience managing multiple complex client projects simultaneously.

Nice to have

• Bachelor's degree in computer science, Information Technology, or a related field.
• 3+ years of experience in a client-facing technical role within SaaS, ideally in onboarding or solution engineering.
• Additional language proficiency is a plus.
• Expertise in API integrations (REST and SOAP) and troubleshooting complex technical issues.
• Experience working with enterprise clients and/or in the e-commerce industry.
• Familiarity with remote-based training tools.

Culture & Benefits

• Work with smart risk-takers, courageous collaborators, and curious minds.
• Industry-competitive compensation and total rewards benefits.
• Medical, dental, and vision benefits starting on Day 1, with affordable healthcare plans and company HSA contributions.
• A 6% 401(k) match.
• Competitive time off package including paid time off, company-paid holidays, floating holidays, paid sick days, wellness days, and a paid volunteer day.
• Remote-first working conditions, generous time off, and wellness days.