Salesforce Engagement Manager (Salesforce)

TL;DR

Salesforce Engagement Manager (Salesforce): Leading complex customer engagements and delivery strategies for AI-powered Salesforce and AWS solutions with an accent on stakeholder alignment, solution architecture, and commercial oversight. Focus on driving large-scale digital transformations, managing cross-functional delivery teams, and bridging the gap between sales initiatives and project execution.

Location: Must be based in the United States (Remote). Travel up to 25% for customer projects and company events.

Salary: $87,400–$266,300 USD (varies by state/location).

Company

hirify.global, part of Accenture, is a leading AI and technology innovation partner specializing in Salesforce and AWS solutions, including advanced generative AI and Agentforce implementations.

What you will do

• Oversee project delivery teams to ensure successful project outcomes, compliance, and high client satisfaction.
• Manage customer relationships throughout the engagement lifecycle, from post-sales transition to project completion.
• Collaborate with the Sales organization to support pre-sales cycles, define project scope, and create estimates.
• Identify and mitigate delivery and staffing risks while ensuring appropriate team alignment.
• Act as a thought leader to guide customers through end-to-end digital and agentic transformation.
• Drive internal initiatives focused on delivery methodology, innovation, and reusable assets.

Requirements

• 10+ years of consulting experience covering solution architecture, pre-sales, and leadership.
• 5+ years leading complex engagements with teams of 15+ members.
• 5+ years of experience architecting and delivering Salesforce or AWS solutions.
• Deep expertise in Contact Center ecosystems, Service Cloud, and integrated CCaaS.
• Proven ability to manage commercial components including SOWs, Change Orders, and Level of Effort estimates.
• Strong storytelling and communication skills for influencing C-level stakeholders.

Nice to have

• Passion for evolving agentic marketplace technologies and AI-powered systems.
• Strategic advisor experience helping customers navigate complex transformation roadmaps.

Culture & Benefits

• Flexible remote-first work environment built on trust.
• Support for work-life balance and personal responsibilities.
• Collaborative environment with regular town halls and team connectivity.
• Culture that values fun and celebration of both large and small milestones.
• Travel opportunities to explore new locations while impacting client outcomes.