Director of Trust & Safety

TL;DR

Director of Trust & Safety (Ecommerce): Leading the strategy and execution of fraud prevention, marketplace integrity, and account security programs with an accent on balancing risk mitigation with a seamless customer experience. Focus on driving cross-functional collaboration with Product, Engineering, and Legal to build scalable detection systems and high-performing operational teams.

Location: Must be based in the U.S. and able to work in a hybrid capacity from the Chicago, IL office 1-3 times per week.

Salary: $152,000 - $198,000 USD per year

Company

hirify.global is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments, fostering a global community of musicians.

What you will do

• Lead teams in fraud detection, dispute management, and marketplace integrity to minimize risk while ensuring a smooth user experience.
• Develop and implement marketplace policies and governance processes to identify and mitigate abusive activity.
• Partner with Product and Engineering to integrate risk-based controls and automated detection systems.
• Manage key performance metrics to provide insights into risk trends and operational efficiency.
• Drive the long-term strategy for Trust & Safety while mentoring and developing high-performing teams.
• Perform root cause analyses to continuously refine controls and improve detection accuracy.

Requirements

• 7+ years of experience in Trust & Safety, Fraud, or Risk management, preferably in an e-commerce or marketplace setting.
• 5+ years of experience leading operational teams within a professional environment.
• Proven expertise in fraud patterns, abuse prevention, and the use of detection technologies/tools.
• Ability to articulate complex strategies and trade-offs to senior leadership.
• Must be based in the U.S. (excluding Alaska and Hawaii).

Nice to have

• Prior experience using fraud and risk management platforms, such as Accertify.

Culture & Benefits

• 100% paid premiums for medical, dental, and vision coverage for employee and dependents.
• Comprehensive 401(k) matching program.
• Generous PTO policy including vacation, sick leave, mental health days, and 11 paid holidays.
• 18 weeks of gender-neutral parental leave and reimbursement for adoption/surrogacy expenses.
• Annual work/life stipend and paid sabbatical program.
• Professional development opportunities through 1:1 coaching and mentoring.